How do I clean my hat?

  • Regularly use a hat brush or clean soft brush to gently brush the hat in small, counter-clockwise motions to loosen any dirt present.
  • Use a hat sponge to lightly 'shave' off any fibres and remove marks.
  • Regularly use a damp clean cloth to wipe your sweatband. You can use a tiny amount of gentle detergent if need be.
  • Air out your sweatband regularly by resting the hat on it's crown and flipping the sweatband up.
  • Use a lint roller or sticky tape to lift up hairs/dirt.
  • For dust, use a slightly damp cloth to gently wipe away any dust build up on your hat.
  • Hats can be dabbed with a damp, clean cloth straight after use, however this might not remove all marks. The rest may fade with time and wear.
  • Do NOT put your hat in the washing machine or dryer.

How can I reshape a hat that's lost its form?

  • If your hat has lost its shape then we recommend carefully using the steam from a kettle to mold it back into shape.
  • Boil the kettle and hold one side of the brim with two hands whilst hovering the other side of the brim over the kettle spout.
  • As steam releases from the spout, slowly wave the brim over for up to 20 seconds. Be careful not to burn yourself.
  • Take your hat away from the kettle and begin to shape your hat back into place and repeat for the other side. Be mindful, if the hat becomes damp or moist from the steam, let it dry naturally before beginning the same process again.
  • You can also use a clothing steamer.

How long will my hat take to arrive?

We aim to ship all order within 24 hours of receiving the order (excluding public holidays and Sundays). Our hats are shipped from Sydney, Australia.

Estimated Shipping Times

  • Standard AUS | 4-7 Business Days
  • Express AUS| 3-4 Business Days

How Do I Track My Order?

Once shipped, you'll receive an email with your tracking number and a link to track the progress of your delivery and an estimated delivery time frame.

  • While most orders arrive on time, delays may still be occur and our carriers are not guaranteeing delivery timeframes for standard or priority deliveries.
  • Regional cities/towns can experience longer delivery times.
  • If you are experiencing a delay with your order arriving, send our Customer Experience team an email (see Contact Us page) with your order number and they do all they can to help, including opening an investigation with the mail carrier.

Can I change my order?

If you have decided to change your order then please email us at admin@corkerhats.com as soon as possible. If your order has already picked, packed and handed over to the courier, we might not be able to make changes or cancel it, but we'll always do our best to assist you.

I entered the wrong delivery Address. What Should I Do?

If you have entered the wrong delivery address details then:

  • Act Quickly: Please email us soon as possible at admin@corkerhats.com with the correct details.
  • Email Us: Include your order number and the correct address in your email. This will help us update your details swiftly.
  • We'll Do Our Best: We strive for speedy dispatch (aiming for 24 hours or less), so if your order hasn't left our warehouse, we'll do our utmost to update your address.
  • If It's Already Shipped: In case your order is already on its way, we'll work with you to find the best solution, whether that’s rerouting the package or making other arrangements.

Do you ship outside Australia?

We currently only ship within Australia but are working towards shipping internationally very soon. If you would like to ship internationally please contact us at admin@corkerhats.com and we will do our best to complete your order and send to you.

What is the general return policy for hats?

  • Return Options: Choose between an exchange for a different size in the same style, or store credit valid for 12 months.

Why can't I get a full refund?

At Corker Hats, our policy of offering exchanges instead of refunds is based on the following key reasons:

  • Specialty Shipping Concerns: Our hats require careful handling and shipping. We've worked hard to negotiate the best possible shipping rates with our carriers to ensure your hat arrives in perfect condition.
  • Risk of Damage During Return Shipping: Unfortunately, hats returned through mail have a higher risk of getting damaged. To minimize this risk and ensure that every customer receives a hat in impeccable condition, we find it more effective to offer exchanges. This way, we maintain the quality and integrity of our products.
  • Encouraging Thoughtful Purchases: We believe in mindful consumerism. By encouraging you to make considered and thoughtful purchases, we aim to reduce the environmental impact that comes from the frequent shipping and returning of products.

Note: We follow the ACCC's guidelines and will offer you a repair or replacement where we deem an item not right.

How do I lodge a return?

  • Process: See our Return and Exchange Policy
  • Australia: After lodging, you'll receive an email with a prepaid label and packing slip. Include this slip with your return for faster processing. Send your hat back in the original package.

What happens after I return my hat?

  • See our Return and Exchange Policy.
  • Shipping: Use the provided shipping label for trackable returns.
  • Processing Time: It takes up to 10 business days to process your return after delivery to us.
  • Refunds: See our Refund Policy.

What can't I return?

  • Gift Vouchers and Credit Notes: These are non-refundable and non-redeemable for cash.
  • Faulty or Incorrect Items: If you receive a flawed item or the wrong product, email admin@corkerhats.com with your order number and images.
  • Price Adjustments: We do not refund the difference if an item goes on sale after purchase.
  • Final Sale Items: Products marked 'final sale' cannot be returned, unless faulty.