Shipping policy
At Corker Hats, we take pride in delivering stylish, functional, and sustainable product that reflects the quality and craftsmanship our brand stands for. Our shipping policy has been carefully crafted to reflect that our customers have a smooth and transparent experience, from the moment our products are placed for order to the day the product arrives at our customer’s door.
We understand the excitement of receiving your new hat, and we’re committed to making that process as efficient as possible. Whether you're purchasing a Corker Hat for yourself or as a gift, you can trust that we’ll handle every step of the shipping journey with care and attention to detail.
Below, you’ll find all the information you need about our shipping methods, timelines, and procedures:
1.SHIPPING
1.1We currently ship exclusively within Australia, ensuring reliable and timely delivery nationwide as will be specified through our correspondence to you once your order is confirmed and ready for shipment. Whether you’re in a busy metropolitan area or a remote outback location, we are dedicated to getting your Corker Hat to you without delays.
1.2While we are focused on providing exceptional domestic shipping for now, we are actively planning for international expansion in the near future. Stay tuned for updates as we work on bringing our hats to customers worldwide.
2.ORDER PROCESSING TIME
2.1Subject to section 1.1, all orders are processed and dispatched within 24 hours during business days (Monday to Friday). If your order is placed before 2 PM AEST, it will typically be shipped out the same day. Orders placed after 2 PM AEST will be processed and dispatched the next business day. Our swift processing aims to reduce any wait time, so you can enjoy your new hat sooner rather than later.
2.2For orders placed over the weekend or on public holidays, we begin processing them on the next available business day. While we strive for prompt service, it’s important to note that public holidays may cause slight delays due to limited carrier operations. We keep these delays to a minimum and ensure that your order is still managed efficiently.
2.3Quality control is at the heart of our fulfillment process. Before any product leaves our facility, it undergoes a rigorous inspection to guarantee it meets our high standards. From ensuring flawless craftsmanship to secure packaging, every detail is checked to ensure your Corker Hat arrives in perfect condition.
2.4Our goal is to make the entire experience, from purchase to delivery, as smooth and satisfying as possible. We’re constantly refining our processes to ensure that you receive your order swiftly and in top condition, reflecting the commitment we have to our customers.
3.SHIPPING PARTNERS
3.1To ensure dependable service and competitive rates, we’ve strategically partnered with Australia Post, one of the most trusted and widely recognized carriers across Australia. With their vast network and extensive coverage, Australia Post allows us to reach customers in every corner of the country, from major cities to regional and remote areas. Their consistent reliability, industry experience, and proven track record make them the ideal shipping partner for Corker Hats.
3.2Australia Post’s services include secure handling, integrated tracking, and standard insurance coverage up to $100, ensuring your hat is protected throughout its journey. With real-time tracking, you can monitor your order’s progress from dispatch to delivery, giving you peace of mind every step of the way. We’ve chosen Australia Post not only for their reliability but also for their commitment to timely deliveries, which aligns with our promise to provide a smooth and worry-free shopping experience.
4.ORDER PROCESSING TIME
4.1We recognize that once you’ve placed your order, you want to receive your Corker Hat as soon as possible. That’s why we focus on rapid and precise order processing while maintaining the highest standards of quality control.
4.2All orders are processed and dispatched within 24 hours on business days (Monday to Friday). Orders placed before 2 PM AEST will generally be shipped out the same day, allowing us to minimize waiting times. Orders received after the 2 PM cut-off are promptly processed and dispatched the following business day to ensure quick delivery.
4.3For orders placed over weekends or public holidays, processing begins on the next available business day. While we do our best to avoid delays, it’s important to note that public holidays may lead to slight extensions in processing time due to limited carrier operations. We aim to mitigate any potential delays by prioritizing efficiency and keeping customers informed of their order status.
4.4In addition to speed, we emphasize accuracy and thorough quality checks before dispatch. Each hat is carefully inspected to meet our strict standards, ensuring it reaches you in flawless condition. By streamlining our fulfillment process, we combine speed with precision, ensuring your Corker Hat is on its way to you as quickly and reliably as possible.
5.TIMELINESS AND RELIABILITY
5.1We are committed to dispatching your orders quickly and keeping delivery times as accurate as possible. While we aim for the timeframes mentioned above, please be aware that occasional delays can occur due to factors outside our control, such as weather disruptions, peak periods, or carrier delays. However, rest assured that we monitor all shipments closely and will keep you informed in the unlikely event of any delays.
5.2Your satisfaction is our priority, and we’re here to ensure that your Corker Hat arrives when you need it. Whether you opt for Standard or Express Shipping, we’re dedicated to providing a seamless and reliable experience from order to delivery.
6.ORDER TRACKING
6.1At Corker Hats, we know how important it is to stay informed about your order from the moment it’s placed until it arrives at your door. That’s why we provide a transparent and reliable tracking system to keep you updated every step of the way.
6.2Once you place your order, you’ll receive a confirmation email containing your order details. This email serves as proof of purchase and includes all relevant information, such as your order number and a summary of the items you purchased. Please check that all the details are correct and save this email for future reference.
6.3After your order is processed and dispatched (within 24 hours on business days), you will receive a follow-up email confirming that your Corker Hat is on its way. This email will contain your tracking number, which you can use to monitor your delivery in real-time.
6.4We’ve partnered with a shipping platform that integrates directly with Australia Post, ensuring that you have access to accurate and up-to-date tracking information. Here’s how it works:
- Tracking Number: The shipping confirmation email will include a unique tracking number. Clicking the link or entering the tracking number on the Australia Post website will allow you to view the current status of your order, from the moment it leaves our warehouse to its arrival at your delivery address.
- Tracking Updates: You’ll receive automatic email notifications as your order progresses through key shipping stages, such as when it’s in transit, out for delivery, or successfully delivered. You’ll always know exactly where your package is and when you can expect it.
- Delivery Status and Notifications: Our system provides real-time updates to ensure you never miss a beat. If there are any unexpected delays or issues (e.g., weather disruptions or carrier problems), we’ll keep you informed and work closely with our shipping partners to resolve the situation as quickly as possible.
7.CONTACTING SUPPORT
If you have any questions or concerns about your order’s status or if you haven’t received your tracking information, please reach out to us at admin@corkerhats.com. Be sure to include your order number and any relevant details so we can assist you promptly. We’re committed to providing exceptional customer service and will do our best to ensure your order arrives as smoothly as possible.
8.WHAT TO EXPECT ON DELIVERY DAY
8.1As your delivery date approaches, you can expect additional notifications from Australia Post about your package’s arrival. If you won’t be home during the delivery window, Australia Post may provide options for rescheduling or authorizing the package to be left at a secure location.
8.2Our goal is to make sure you receive your Corker Hat without any hassle, fully informed at every stage of the journey.
9.LOST, DAMAGED, OR DELAYED ORDERS
9.1We take great care in packaging your Corker Hat to ensure it reaches you in perfect condition. However, if your order is lost, damaged, or delayed in transit, we're here to help.
9.2If you believe your order is lost, the first step is to check your tracking information, which was provided in the shipping confirmation email. If the tracking hasn’t updated for an extended period or suggests the package is missing, please contact us at admin@corkerhats.com. Upon receiving your message, we’ll immediately begin an investigation with Australia Post. This process may take a few business days as they work to determine the status of your package. If it is confirmed lost, we will promptly offer a replacement or another resolution that suits you, depending on the availability of stock.
9.3In the unfortunate event that your order arrives damaged, we recommend inspecting the package as soon as it’s delivered. If you notice any damage to the box or the hat itself, please take clear photos of both the damage and the packaging and send them to admin@corkerhats.com along with your order number. We ask that any damage be reported within 48 hours of delivery so that we can quickly assist you. Once we receive your report, we’ll assess the situation and, if necessary, file a compensation claim with Australia Post. Based on the outcome, we’ll prioritize sending you a replacement hat, or alternatively, you may opt for a store credit or refund, depending on what works best for you.
9.4While we aim to deliver your Corker Hat within the specified timeframes (4-7 business days for Standard Shipping and 3-4 business days for Express Shipping), occasional delays can occur due to factors beyond our control, such as courier issues or seasonal demand. If your order hasn’t arrived within the expected window, please first check your tracking information for any updates. If the tracking status remains stagnant or indicates a delay, reach out to us at admin@corkerhats.com. We will liaise directly with Australia Post to identify the cause of the delay and work to get your hat to you as soon as possible.
9.5We understand that delivery issues can be frustrating, and we’re committed to resolving them efficiently and transparently. Our priority is to ensure you receive your Corker Hat in the condition and timeframe you expect, and we’ll be with you every step of the way should any issues arise. For any questions or assistance, don’t hesitate to contact us—we’re here to support you and make sure your experience is smooth and worry-free.
10.NO SIGNATURE OR ADDITIONAL INSURANCE
To keep the shipping process as smooth and convenient as possible, we currently do not require signature confirmation upon delivery. This allows your Corker Hat to be delivered even if you’re not home, ensuring flexibility and convenience for you. While we prioritize the safe delivery of your order, we rely on Australia Post’s standard parcel service, which includes up to $100 in compensation for loss or damage. This coverage aligns with the default insurance provided by Australia Post, which offers reasonable protection for the value of our products. In the unlikely event that your package is lost or damaged beyond this coverage, we will work with Australia Post to file a claim and ensure a resolution that meets your needs, including sending a replacement or offering an alternative solution based on the outcome of the investigation. If you prefer additional coverage or signature confirmation, please contact us prior to placing your order so we can explore options to accommodate your preferences.
11.RETURNS AND EXCHANGES
We want you to love your Corker Hat, but we understand that sometimes returns or exchanges are necessary. Our returns and exchanges are handled in strict accordance with Australian Consumer Law, ensuring that your rights as a consumer are fully protected. If your product is faulty or not as described, you are entitled to a replacement, repair, or refund, depending on the nature of the issue. For all other returns, such as change-of-mind, we offer exchanges or store credit within 30 days of purchase, provided the item is in brand-new condition—unworn, unmarked, and in its original packaging. Please refer to our detailed Return Policy for more information on eligibility and conditions. If you need to initiate a return or have any concerns about your order, reach out to us at admin@corkerhats.com. We’re committed to resolving your issue quickly and ensuring you have a positive experience with our brand.
12.PACKAGING
Your Corker Hat will arrive in our thoughtfully designed, custom-branded box, which is both stylish and durable. We’re committed to sustainable practices, and our packaging reflects that commitment. Wherever possible, we use eco-friendly materials that are recyclable or made from recycled content. We also encourage our customers to recycle or repurpose our boxes once they’ve served their initial purpose. In line with Australian environmental guidelines, we continuously seek ways to improve the sustainability of our packaging without compromising quality. Additionally, our packaging is designed to protect your hat during transit, ensuring it arrives in perfect condition, ready to wear. If you have any specific packaging requests or concerns, feel free to reach out—we’re here to accommodate where we can while staying true to our sustainability goals.
